Refund policy

Returns & Refunds

We want you to love your Azelya jewellery. If something isn't right, here's how we can help.

Changed your mind?
You can cancel your order within 14 days of receiving it. Let us know at hello@azelya.co.uk, then return the item to us within 14 days of telling us. Items should be unused and in their original condition and packaging.
Return postage is paid by you, so we recommend using a tracked service. Once we receive the item, we'll refund you within 14 days, including the standard delivery charge you paid. Upgraded delivery charges (for example Special Delivery) are not refunded.

Personalised items
Pieces made to your specifications, such as those with initials, names, birthstones or other personal details, cannot be returned for a change of mind, unless they are faulty.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, please email us at hello@azelya.co.uk within 30 days of delivery with your order number and a photo. We'll pay for the return and offer a repair, replacement or full refund. This does not affect your statutory rights.

How to return
Email hello@azelya.co.uk with your order number and the item you'd like to return, and we'll send you our returns address.